JPMorgan Chase Bank, N.A., doing business as Chase, is a national bank that constitutes the consumer and commercial banking subsidiary of the multinationalbanking corporation JPMorgan Chase.
How to reach a person at Chase Bank
Customer Service: (212) 270-6000
Toll Free: (800) 935-9935
Card Customer Service: (800) 432-3117
Auto Customer Service: (800) 336-6675
Home Lending Customer Service: (800) 848-9136
[emailprotected]
Chase Bank Responsiveness rating
3/5
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Chase Bank
We receive frequent complaints about Chase. Here’s one where a readerwanted his Chase Ultimate Rewards points refunded. Here’s another case where a customer’s refund was lost during a PayPal to Chase transfer. In another case,the company took a long time to refund $19,148.
How to resolve a problem with Chase Bank
Thisguide on how to solve a customer service problemwill help you solve most problems with the company. You can also refer to the executive contacts below.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Chase Bank mailing address
383 Madison Avenue
New York, N.Y 10179
Please check out our expert strategies for resolving a customer complaint before reaching out to an executive at Chase Bank.
Chase Bank executive customer service contacts
Primary Contact
Marianne Lake
Co-CEO of Consumer u0026 Community Banking
383 Madison Avenue
New York, N.Y 10179
[emailprotected]
Secondary Contact
Jennifer Piepszak
Co-CEO of Consumer u0026 Community Banking (CCB)
383 Madison Avenue
New York, N.Y 10179
[emailprotected]
Chief Executive
Jamie Dimon
Chairman and Chief Executive Officer
383 Madison Avenue
New York, N.Y 10179
[emailprotected]
(212) 270-1111
Alternate email for Dimon:[emailprotected]
Frequently asked questions about Chase Bank
Chase Bank customer support is available by phone at (800) 935-9935.
You can reach Chase Bank at [emailprotected].
Chase’s customer service is available 24/7.
The best way is to close the account online, or go to a Chase branch and ask to speak with a banker and they can help you.
Call the Chase Bank customer service at (800) 935-9935 and follow the instructions to verify your account information.
Sign in to your account, go to Summary, select your Merchant Services account, click on the arrow next to the settled transaction you’d like to refund, and click Issue Refund.
Find and select the transaction you are concerned about, review the details, and click Dispute Transaction to start the process.
Call Chase customer service at (800) 432-3117 and ask to speak to a Chase representative, explain the situation, and explain why you wish to dispute the charge on your card.
You can access the Chase Digital Assistant on your Chase mobile app.
It’s easy to update your credit card payment on the go. Here’s how:
1. After signing in, choose the account for the card you want and tap “Show details”
2. Tap “Manage” next to “Automatic payments,” then tap “Edit” in the top right corner
3. Change the amount, the pay-from account, or turn off automatic payments
4. Tap “Done,” then confirm your choices. Finally, tap “Update automatic payments.”
Chase’s customer service phone number for all callers is 1-212-270-6000.
You can file a complaint with Chase’s customer service department by calling (800) 935-9935.
Frequently asked questions about Chase Bank
How can I contact Chase Bank customer service?
Chase Bank customer support is available by phone at (800) 935-9935.
What is Chase Bank’s customer service email address?
You can reach Chase Bank at[emailprotected].
What are Chase Bank’s customer service hours?
Chase’s customer service is available 24/7.
How do I cancel my Chase service?
The best way is to close the account online, or go to a Chase branch and ask to speak with a banker and they can help you.
Call the Chase Bank customer service at (800) 935-9935 and follow the instructions to verify your account information.
How do I get a refund from Chase?
Sign in toyour account, go to Summary, select your Merchant Services account, click on the arrow next to the settled transaction you’d like to refund, and click Issue Refund.
Find and select the transaction you are concerned about, review the details, and click Dispute Transaction to start the process.
Call Chase customer service at (800) 432-3117 and ask to speak to a Chase representative, explain the situation, and explain why you wish to dispute the charge on your card.
Does Chase have customer service chat support?
You can access theChase Digital Assistanton your Chase mobile app.
How do I update my credit card payment?
It’s easy to update your credit card payment on the go. Here’s how:
1. Aftersigning in, choose the account for the card you want and tap “Show details”
2. Tap “Manage” next to “Automatic payments,” then tap “Edit” in the top right corner
3. Change the amount, the pay-from account, or turn off automatic payments
4. Tap “Done,” then confirm your choices. Finally, tap “Update automatic payments.”
What is Chase’s customer service phone number for international customers?
Chase’s customer service phone number for all callers is 1-212-270-6000.
How do I file a complaint with Chase customer service?
You can file a complaint with Chase’s customer service department by calling (800) 935-9935.
How to get professional help with your Chase Bank problem
If you need help with Chase Bank, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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This contact was published on October 3, 2015 and updated on March 27, 2024.
